Privacy Policy

Introduction

This Privacy Policy explains how Live Golf Pro (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website or services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Live Golf Pro is a digital golf scoring and event management platform operated in the United Kingdom. Our website is hosted by IONOS, whose servers are located in the EU/EEA.

You can contact us regarding privacy matters at:
info@livegolfpro.co.uk

What Data We Collect

• Contact Form Data: When you contact us, we collect your name, email address, and message content solely to respond to your enquiry.
• Cookies: We use essential cookies for site functionality. Optional analytics cookies are only used if you provide consent.
• Server Logs: Our hosting provider (IONOS) automatically collects and stores certain information for security and performance purposes, such as:
  • IP address of your device
  • Date, time, and duration of access
  • Browser type and operating system
  • Pages visited
  This data is anonymised and used solely for troubleshooting and ensuring server security.
• Analytics Data: If you consent, anonymised analytics data may be collected through Google Analytics or a similar tool. This data helps us understand how visitors interact with our website (e.g., page views, time on site) and does not identify individuals.

How We Use Your Data

We only use your personal data for the following purposes:

• To respond to contact enquiries or support requests.
• To maintain and improve the functionality of our website.
• To monitor and analyse usage trends (if you consent to analytics).
• To ensure the security and integrity of our systems.

Lawful Basis for Processing

• Consent: For optional analytics cookies and communications via contact forms.
• Legitimate Interest: For security logging and essential website functionality.
• Legal Obligation: When required to comply with applicable laws or respond to lawful requests.

Data Retention

We retain contact form messages and related data for up to 12 months, unless you request earlier deletion. IONOS server logs are typically retained for up to 8 weeks, after which they are automatically deleted. Analytics data is retained according to the settings within Google Analytics (typically 14 months).

Cookies and Analytics

Our website displays a cookie banner when you first visit. You may choose to Accept or Decline non-essential cookies. Essential cookies are required for basic site functionality and cannot be disabled.

If you accept, analytics scripts (such as Google Analytics 4) may load. These use anonymised IP tracking and collect usage data such as:

• Pages visited
• Browser type and screen size
• Session duration

This information is used only to improve website usability and performance. You can withdraw consent at any time by selecting “Manage Cookies” in the footer and declining analytics.

IONOS Hosting and Security

Our hosting provider, IONOS SE, may collect and process technical data (such as IP addresses and log files) as part of their legitimate interest in maintaining secure and reliable web hosting services. IONOS is GDPR compliant and processes this data on our behalf under a Data Processing Agreement (DPA). You can read more about IONOS’s privacy policy at: https://www.ionos.co.uk/terms-gtc/privacy-policy/.

Sharing of Data

We do not sell, rent, or trade your personal information. Data may be shared only with service providers who help us operate our website, such as IONOS for hosting and email delivery. These providers are GDPR-compliant and process your data only under our instruction.

Your Rights

Under UK GDPR, you have the following rights:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Request restriction or objection to processing
• Data portability (in certain cases)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email info@livegolfpro.co.uk.

Data Security

We implement technical and organisational measures to secure your data, including SSL encryption and restricted access to administrative systems. Despite these precautions, no online service can guarantee complete security.

International Transfers

Where data is processed by Google Analytics or similar providers, transfers outside the UK/EU are protected by standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) and European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the “Last Updated” date below.

Last updated: